• Via 42 Martiri, 26 - 28831 Feriolo di Baveno (VB)

Terms and Conditions, FAQ

Get the answers to the most frequently asked questions!

Bookings

  • At any time for the 2022 season you can book your stay by sending the online request form on the website. The form must be completed in its entirety and is valid for reservations for one family only. The estimated price is calculated on the correctness of the data entered, so please complete and check your request. For information and assistance call +39 0323 28116 or write to info@concadoro.it. From Monday, November 8, 2021 it is possible to book for the 2022 season.

  • The number of the pitch/accommodation is assigned by the Management, whose primary objective is to accommodate all requests and ensure that there is no need to change the pitch/accommodation during your stay. However, if you wish, you can indicate a specific number of pitch/accommodation, communicate your preference for a place with shade, half-shade or sunny or inform about your desire to stay close to another family. The preferences expressed, which are indicative and not binding, are evaluated by the Management according to availability. All types of pitch/accommodation are subject to availability. For organizational reasons, the Management reserves the right to change the number of pitch/accommodation booked without prior notice and to assign another with the same characteristics.

  • From the first minutes of opening of reservations, Camping Village receives many requests that are handled in chronological order and logistical organization. In a short time your request will be processed, but if on some days of heavy traffic there is a delay, you can simply call or write an e-mail to make sure that the request has been received correctly, without sending it again.

  • The deposit required to confirm a reservation can be paid by filling out a form with your credit card information to be returned by e-mail or fax. The form is provided during the booking process. Alternatively it is possible to send a bank transfer, the bank details are indicated on the booking file.

  • There is no minimum stay, but in some busy periods minimum stay may be required.

  • Upon receipt of the deposit, the reservation is confirmed with an e-mail.

  • Please contact the Reception staff by phone or e-mail and they will forward it to you again.

  • In case of cancellation or amendment of the period of stay within 30 days prior the arrival date, the whole deposit is refunded except the booking fee (€ 10,00); passed the deadline, no amount will be returned.

During your stay

  • It is possible to check in from 3.00 until 8:00 PM. In case of early arrival you can use all the services of the campsite and access to the pitch/mobile home only if already available. On the day of departure the pitch must be left before 12:00 PM and the accommodation before 10:00 PM. Any late check-out must be agreed, subject to availability, with the Reception that will communicate before any additional costs.

  • Check-in is possible from 3:00 PM to 8:00 PM. In case of late check-in, the check-in is guaranteed until 21:30, Reception closing time. Guests already registered can access the campsite until 10:00 PM (low and mid season – until 11:00 PM in high season) with a vehicle using the badge to open the barriers and after that time on foot with the opening code of the pedestrian entrance.

  • If your arrival is expected to be later than 9:30 PM, you must inform the Reception by phone. It will be possible to stay outside the campsite and access the booked pitch the following morning (Reception opens at 8.00 AM).

  • Cars can move inside the campsite from 8:00 AM to 10:00 PM. On departure, if you are in possession of the badge, you are asked to use it for the last time on leaving, before returning it to Reception together with the identification mark of the pitch/accommodation number.

  • The chemical toilet (thetford) can be emptied in the appropriate cabins (marked by signs) at the sanitary groups of the campsite. The self-cleaning Camper Service is located at the end of the outdoor parking lot (also marked by specific signs).

  • Visitors are admitted upon request to the Reception. Before entering the campsite they must declare the number of people visiting (max. 5), leave at the Reception a valid identity document and the license plate of the car to which will be assigned an outside parking spot. Visitors must leave the campsite no later than 9:30 PM. Visits will be charged at the daily rate as per the price list.

  • On request, animals are allowed only in the pitches, provided they are kept on a leash and do not constitute a danger to other people (see specific rules). NOTE: It is not allowed to enter the water and access to the beach with pets.

  • It is possible to use the grill on the surface of the pitches and on the ground immediately adjacent to the accommodation as long as this does not disturb other guests, the ground is not damaged and care is taken with fire.

  • It is necessary to park the car on the reserved pitch. If you decide to leave your car in the unguarded outdoor parking, the fee will be charged in the surcharge (€ 3,00/day). Each accommodation has a reserved parking space which is indicated by the staff at the time of check-in.

Payment

  • The balance of the stay at the Reception is due for pitches the day before departure and for accommodations the day after arrival.

  • We accept payment in cash, with bancomat, credit cards (VISA, Maestro, Mastercard).

  • The camping card must be handed in at the Reception on arrival (not just shown). The agreement, which cannot be combined with other offers, starts from the moment of handover and is valid only for standard pitches. For Lake View, Lake View XL and Silver pitches we do not accept camping cards.

Services

  • The code for WIFI is available for a fee at the Reception (€ 1.00 per day) and is valid for one device at a time. If you want to use more devices with the same code, you can do so by logging out of one device and logging in with another. The code expires at midnight on the date indicated on the ticket.

  • The launderette is equipped with coin-operated dryers and washing machines which can be purchased at Reception at a cost of € 3.50 each (washing powder included). Ironing board and iron on request.

  • Yes, in July and August the team of animators organizes daily programs with various activities of educational animation, dedicated to children from 4 to 14 years old.

  • Yes, all water plug points at the campground provide potable water.

  • Yes: the baby bed (excluding mattress, pillow and sheets) at a cost of € 2.50 per day, high chair at a cost of € 1.50 per day.di € 1,50 al giorno.

  • We do not rent refrigerators. Inside the laundry room a freezer is available to all guests, to be used exclusively for cooling blocks (therefore it is not allowed to store food and/or drinks).

  • Use of the shower and hot water is free of charge and no tokens are needed.

  • At the Reception you can rent bicycles (with child seat, on request), kayaks, pedal boats and SUP (Stand Up Paddle). It is also possible to rent E-bikes, for which a reservation is required at least one day before.

Pitches and accommodations

  • The pitches of all categories have electrical hook-ups (6 Amp. with CEE plug).

  • The daily cost of a pitch includes 2 or 3 people (depending on the season), 1 camper or 1 car + caravan or 1 car + tent and electricity (6 Amp).

  • Mobile homes of all categories have air conditioning and the temperature is climate-controlled (air conditioning/heating). Glamping Lodges do not have air-conditioning but only a fan with the exception of the River Mini Lodges, which have air-conditioning and heating.

  • The different types of mobile homes differ in size and position within the Camping Village: Classic, River, Comfort and Superior. They are structured in a similar way (2 bedrooms, living room with kitchenette and bathroom) and all have an outside wooden veranda. In addition to the mobile homes we have an Air Lodge Lake View at the Garden area and Air Lodges River, at the River area, Mini Lodges Lake View (the tent for a romantic getaway for couples, consisting of a double bedroom and located a step away from the lake), Mini Lodges River (tents for two with bathroom and outdoor tent for children) and Safari Lodge (tents equipped with two bedrooms and bathroom).

  • Kitchen: plates, cups, glasses, frying pan, saucepan, colander, salad bowl, coffee pot, cutlery, bread knife, ladle, can opener, bottle opener. Double bedroom: clothes hangers, pillows, blankets. Bathroom: clothes rack, broom, dustpan, mop set. Living room: 1 table, chairs, television, air conditioning. Veranda: table, chairs. The equipment may vary according to the type of mobile home.

  • Sheets and towels can be brought or rented at the campsite (reservation required. The cost of the towel kit is € 3,90 per person, the cost of the sheets is € 3,90 per person). Final cleaning (compulsory) is carried out by our staff at the end of your stay at a cost of € 45,00. Pillows and blankets are available in each accommodation.

Regulation

CHECK-IN 15:00 – 20:00
CHECK-OUT PITCH 8:00 – 12:00
CHECK-OUT MOBILE HOME/LODGES 8:00 – 10:00
GATE OPENING TIMES
LOW SEASON: 8:00 – 21:30
MID SEASON: 8:00 – 22:30
HIGH/MAIN SEASON: 8:00 – 23:00
 
CHECK-IN

Upon arrival each guests and anyone willing to enter the camping for any reasons, have to check-in at the Reception showing a valid identity document with picture of himself and of each family member/group member to make the registration as required by Italian law. Registered guests will be provided with an identification wrist band and, if needed, a pass for the car.
Management reserves the right not to accept undesired guests or not to allow the entrance in case of camping full.
The wrist band is personal and non transferable, made of non-toxic, anti-allergic material. It allows immediate identification and makes us avoid annoying questions or inspections by our guardians, who guarantee your safety during the whole stay. It helps identifying unauthorized people who have no right of making use of all services you pay for. Thus, you’re kindly asked to wear it for the whole stay.
Any possible discount card must be given at the Reception upon arrival. The agreement begins as soon as the card is handed over the Reception and is only valid for standard pitches and not combinable with other offers. In order to get any offer or discount, cash payment is required.
 
CHILDREN AND MINORS

Non accompanied minors who enter the camping must give at the Reception a valid identity document with picture and an authorization signed at least by one of the parents plus a copy of the parent’s identity document. We recommend teenagers or young people groups, who have different needs and behaviour than the most part of the other more relaxed guests, to express their exuberance our of the campsite not during the silent hours and in a moderate way. Excesses and vulgarities won’t be tolerated. If it won’t be possible to individuate the single responsibility, the whole group will be expelled.
Adults are held as responsible for the behaviour of their children, whose exuberance and needs don’t have to compromise peace, safety and hygiene of all other guests. Furthermore children must always be accompanied by an adult to the toilet and be watched while bathing in the lake and while using all facilities. The guests is liable to pay compensation for damage to people or to campsite’s properties.
 
PITCH, MOBILE HOME, CREW AND CAR ACCOMMODATION, NOTIFICATION OF CHANGES

Number of pitch or of accommodation will be assigned from the Management. For organizational reasons the Management holds the right to change the number of pitch/accommodation with a different one having the same characteristics without notification; it’s forbidden to change the place without authorization.
For safety reasons and in order not to spoil the natural beauty typical of a green campsite like ours, equipment and vehicles must be placed tidily and neatly within the boundaries of the pitches or close to the accommodation. The unattended outside parking can only be used on request and will be charged as supplement.
It’s only allowerd one car each place/accommodation. Other cars are only admitted for load/unload pursuits then must be moved in the outside parking and counted as extra vehicles according to our price list.
Guests must make sure that all registered information is correct, point out any mistakes to the Management and notify any variations, such as a change of pitch, arrival/departure of people and estimate period of stay.
 
ARRIVAL, CHECK-OUT AND DEPARTURE

Arrival:booked pitched or accommodations can be occupied from 3,00 pm to 8,00 pm.
Booked place, that means confirmed with a down payment, will be at guest’s disposal until 12,00 while a booked accommodation until 10,00 of the day following to the expected arrival date.
In case of NO SHOW the deposit won’t be refunded.
An earlier arrival doesn’t imply an earlier departure.
Departure: the pitch must be left by 12,00 am while the mobile home by 10,00 am on the departure day. In case of later departure from the pitch, after made sure that the place is still available, the supplement for the extra half day will be charged.
Payment: the settlement for the stay is required on the day before the departure for the pitches and on the day following the arrival for the accommodations, in the cash opening times.
 
VISITS
The Management reserves the right to permit the entrance of visitors and guests in the camping during day time only on foot and with no pets after providing at the Reception a valida identity document and with short term permission (max 1 hour) according to the period and organizational needs of the campsite. Should the visitor/guest decide to extend his visit, the date will be calculated accordingly to our price list. The guests of the campsite must make sure that his visitors are authorized to enter the camping and is held as responsible for their behaviour inside the campsite.
The Management holds the right to take legal actions against unauthorized people found in the camping.
If a guest of the campsite allows the entrance of unauthorized people, he will pay a fee equal to the total cost of their stay increased of 50% as penalty.
 
HEALTH, CLEANLINESS AND INFECTIOUS DISEASES

For health and safety reasons and to avoid proliferation of insects and other animals, the guest is asked to keep his pitch/accommodation tidy and clean.
Guests are also asked to properly make use of the toilets and to leave them in the same conditions they would like to find them.
In case of infectious diseases, the guests have to immediately inform the Management.
 
SILENT HOURS
Any time guests are kindly asked to avoid behaviours, activities, games or the use of equipment that can disturb other guets.
During the silent hours (1,00 – 2,00 pm / 11,00 pm – 8,00 am) it is not allowed:
  • to use sport or amusement equipment;
  • to build/take down tents;
  • the transit of vehicles is only allowed in case of emergencies. People who don’t respect these rules will be asked to leave the car in the outside parking and to use the walkway to get into the camping (by giving the key-code received upon arrival).
 
PETS
The entry of dogs or other animals that can cause danger, inconveniences or any health issues to other guests is forbidden. Dogs, cats or other animals are admitted in the campsite under following conditions:
  • there must be a certification of all vaccinations;
  • they must always be kept on a leash;
  • dogs are not allowed on the beach and into the water;
  • A dog’s owner must take the dog outside the camping for its hygienic needs and must remove and carry out any dirt.
  • Dogs are not allowed in the public areas such as restaurant, bars or market if not authorized from the Management.
  • Animals can’t be left unattended and mustn’t disturb other guests. Owners of noisy or dangerous pets who don’t respect these rules or cause complaints will be asked to immediately leave the camping.
  • Dogs are never admitted in the mobile homes and lodge tents.
 
RESTRICTIONS
It’s forbidden:
  • To dig holes or hollow ditches, to pitch posts or other structures in the ground;
  • To change in any way the assigned place/accommodation;
  • To light fires. Barbecue can be used provided that it doesn’t bother neighbours, damage the ground and that guests pay attention to the fire;
  • To pour hot, oiled, salted water, fuels or waste liquids in the ground or into the manholes;
  • To waste or misuse water (water guns, water balloons etc);
  • To park and/or wash cars, camper and boat in the outside area used as disposal point;
  • To damage plants or facilities;
  • To ride bicycles on the pitches: the passage is only allowed on the camping streets at the max speed of 5 km/h;
  • To use trees or railing borders to tighten ropes and tarps. To tighten ropes at eye level and to install anything else that can obstruct or hinder the passage;
  • To park the car, even if temporarily, on other pitches (also if free) or the price for the occupied pitch will be charged;
  • To use devices such heaters, electric stoves or kettles etc. Power supply on each pitch is of 6A (=1320W).
  • To throw garbage without separating it properly accordingly to the camping rules.
SAFETY, RESPONSIBILITY, EQUIPMENT, CORRESPONDENCE

  • Because of the dimensions of the area, each guest is required to protect his properties because, as in any other place, problems such as objects, valuable or money removal and vandalism can also occur. The Management declines any responsibility in case of objects left unattended and then lost or for any of the above mentioned behaviours.
  • All objects found in the campsite area must be delivered at the Reception in accordance with legal requirements.
  • The improper use of facilities such as playground, soccer etc is at guests’ own risk.
  • Personal mail has to be exclusively collected by the holder; after 7 days the uncollected mail will be sent back to the sender (when clearly readable).
  • In the camping there are watchmen responsible for keeping order and silence in the night hours. They may also be contacted in case of emergency.
  • Upon arrival by checking-in guests are informed about the place where to make an emergency call at night.
NAVIGATION UNITS
  • Boat owners have to collect the relate boat guideline which has to be kept on board for the whole period of use of the water vehicle and then returned at the Reception.
  • Non registered crafts, longer than 2,5 Mt and with engine circulating on Lake Maggiore and Lake of Ceresio-Lugano must get an identification mark, as stated by the law 15/11/2011 no 13 act 17 of International Regulations for navigation on Maggiore and Ceresio-Lugano lake. For further info ask the Reception.
  • Management will assign buoy and parking spot for the trailer.
  • The water craft must be also checked-in on the day of arrival or as soon as the guest wants to make use of it.
  • It’s forbidden for owners of rubber boats, canoe and surfboards to leave their crafts on the beach.
Entering the campsite involves full acceptance and compliance of this regulation; these rules can be in any time changed or expanded to provide to every guests the best service. Staff is always authorized to signal every case of non-compliance and to let every single rule be respected. The defaulters will be immediately expelled from the campsite. Due to its nature, a regulation always limits the individual freedom, in order to balance the collective freedom. All above restrictions have the only purpose to create better living conditions for a civil cohabitations based on good manners and respect towards the others and to promote a more human and rich life, in full compliance with all other people’s life. We trust our guests and their respect of these rules, so that everyone can have a quiet and nice stay. In that way, we all can avoid the necessity of an intervention of the staff to restore order.
Thank you for your cooperation, that we appreciate. We wish you a pleasant stay.

 
BOOKING CONDITIONS

It’s possible to make a reservation by filling and submitting the online booking form available on our website. It must be filled in all its parts and is valid for the booking of only one family. Uncomplete booking forms won’t be considered as valid.
After receiving the booking request the camping booking department sends to the guests the relate offer containing: the number of pitch/accommodation assigned, date of arrival/departure, the amount to be paid as deposit. Only after reception of the down payment, guests receive a booking confirmation.
Each reservation is personal and not transferable. For organizational purposes the Management reserves the right to change the number of plaec/accommodation assigned with another having the same characteristics.
Deposit

In order to confirm the reservation a down payment is required. It is equal to the cost of two days for a pitch and of three days for an accommodation and must be settled within 7 working days from the date
of the reservation. Quotes required are based on our price list + 10,00 Euro as non refundable booking fee.
Special offers are only redeemable at the reception desk at the moment of the payment.
 
Arrival

Pitches/accommodations are available from 3 pm on the day of arrival. Check out on the departure day is at 12:00 for pitches and at 10:00 for the accommodations.
In case of late arrival or no show the pitch stays at guests’ disposal until 12:00 while the accommodations until 10:00 of the day following the beginning of the stay, unless prior notice.
In the days in which the place/accommodation is unoccupied though reserved, the daily minimal cost is calculated in accordance with our price list.
In case of late arrival or early departure the total amount of the reserved stay must be settled.
CancellationIn case of cancellation or amendment of the period of stay within 30 days prior the arrival date, the whole deposit is refunded except the booking fee (€ 10,00); passed the deadline, no amount will be returned.
BOAT REGISTRATION:
  • Each water unit in the camping must be registered at the Reception upon arrival and, if longer than 2,5 mt, must compulsorily require to the Provincia del Verbanio Cusio Ossola the identification plate, necessary to circulate on Lake Maggiore, which is only obtainable with a previous payment by bank transfer or news bulletin (€ 30,00) and presentation of a filled application form (available at the camping Reception desk).
  • All local laws and rules regulating the circulation on Lake Maggiore must be respected.
  • By checking-in at the reception, guests receive the regional regulation on internal navigation on Lake Maggiore, that must be kept on board of the water unit, carefully read and returned on the day of departure from the camping.
  • It’s strictly forbidden to leave boats, rubber boats, canoes etc. on the beach.
BUOY RESERVATION:
    • Buoy daily rental price according to our price list.
    • Caution: € 100,00 in low and mid season, € 200,00 in high and main season.
    • The buoy must be compulsorily reserved.
    • In case of modification or cancellation of a booking, the caution for the buoy won’t be returned.
    • The rate for buoy and boat has to be paid for the whole reserved stay and doesn’t depend on their effective use.
    • The buoy number is assigned from the reception:it’s forbidden to change the buoy number without notice/authorization.
    • Upon payment of the caution, the above listed rules are automatically accepted.

The enchanting
Lake Maggiore.

Chiamaci

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