Terms and Conditions, FAQ
Get the answers to the most frequently asked questions!
How can I arrange a booking?
At any time for the 2023 season you can book your stay by sending the online request form on the website. The form must be completed in its entirety and is valid for reservations for one family only. The estimated price is calculated on the correctness of the data entered, so please complete and check your request. For information and assistance call +39 0323 28116 or write to email@example.com. From Monday, November 7, 2022 it is possible to book for the 2023 season.
Is it possible to book a specific pitch or accommodation number?
The number of the pitch/accommodation is assigned by the Management, whose primary objective is to accommodate all requests and ensure that there is no need to change the pitch/accommodation during your stay. However, if you wish, you can indicate a specific number of pitch/accommodation, communicate your preference for a place with shade, half-shade or sunny or inform about your desire to stay close to another family. The preferences expressed, which are indicative and not binding, are evaluated by the Management according to availability. All types of pitch/accommodation are subject to availability. For organizational reasons, the Management reserves the right to change the number of pitch/accommodation booked without prior notice and to assign another with the same characteristics.
I have sent a booking request but have not received an answer yet. What should I do?
From the first minutes of opening of reservations, Camping Village receives many requests that are handled in chronological order and logistical organization. In a short time your request will be processed, but if on some days of heavy traffic there is a delay, you can simply call or write an e-mail to make sure that the request has been received correctly, without sending it again.
How can I pay the deposit?
The deposit required to confirm a reservation can be paid by filling out a form with your credit card information to be returned by e-mail or fax. The form is provided during the booking process. Alternatively it is possible to send a bank transfer, the bank details are indicated on the booking file.
Is there a minimum stay?
There is no minimum stay, but in some busy periods minimum stay may be required.
I have paid the deposit. Is my reservation confirmed?
Upon receipt of the deposit, the reservation is confirmed with an e-mail.
I have lost my booking confirmation email. What can I do?
Please contact the Reception staff by phone or e-mail and they will forward it to you again.
What is the cancellation policy of a reservation?
In case of cancellation or amendment of the period of stay within 30 days prior the arrival date, the whole deposit is refunded except the booking fee (€ 10,00); passed the deadline, no amount will be returned.
During your stay
What time can I check in and what time should I leave my pitch/accommodation?
It is possible to check in from 3.00 until 8:00 PM. In case of early arrival you can use all the services of the campsite and access to the pitch/mobile home only if already available. On the day of departure the pitch must be left before 12:00 AM and the accommodation before 10:00 AM. Any late check-out must be agreed, subject to availability, with the Reception that will communicate before any additional costs.
Until what time can I enter the campsite?
Check-in is possible from 3:00 PM to 8:00 PM. In case of late check-in, the check-in is guaranteed until 21:30, Reception closing time. Guests already registered can access the campsite until 10:00 PM (low and mid season – until 11:00 PM in high season) with a vehicle using the badge to open the barriers and after that time on foot with the opening code of the pedestrian entrance.
What should I do in case of late arrival?
If your arrival is expected to be later than 9:30 PM, you must inform the Reception by phone. It will be possible to stay outside the campsite and access the booked pitch the following morning (Reception opens at 8.00 AM).
Starting at what time can I drive the car/camper out?
Cars can move inside the campsite from 8:00 AM to 10:00 PM. On departure we kindly ask you to return to Reception the identification mark of the pitch/accommodation number.
Where can I dispose of wastewater from the motorhome?
The chemical toilet (thetford) can be emptied in the appropriate cabins (marked by signs) at the sanitary groups of the campsite. The self-cleaning Camper Service is located at the end of the outdoor parking lot (also marked by specific signs).
I will have visitors during my stay. What should I do?
Visitors are admitted upon request to the Reception. Before entering the campsite they must declare the number of people visiting (max. 5), leave at the Reception a valid identity document and the license plate of the car to which will be assigned an outside parking spot. Visitors must leave the campsite no later than 9:30 PM. Visits will be charged at the daily rate as per the price list.
I brought a pet with me: what rules do I have to follow?
On request, animals are allowed only in the pitches, provided they are kept on a leash and do not constitute a danger to other people (see specific rules). NOTE: It is not allowed to enter the water and access to the beach with pets.
Is the use of a barbecue allowed?
It is possible to use the grill on the surface of the pitches and on the ground immediately adjacent to the accommodation as long as this does not disturb other guests, the ground is not damaged and care is taken with fire.
Where can I park my car?
It is necessary to park the car on the reserved pitch. If you decide to leave your car in the unguarded outdoor parking, the fee will be charged in the surcharge (€ 3,00/day). Each accommodation has a reserved parking space which is indicated by the staff at the time of check-in.
When can I pay for my stay?
The balance of the stay at the Reception is due for pitches the day before departure and for accommodations the day after arrival.
What payment methods are accepted?
We accept payment in cash, with bancomat, credit cards (VISA, Maestro, Mastercard).
I am holder of a camping card. How can I take advantage of the benefits?
The camping card must be handed in at the Reception on arrival (not just shown). The agreement, which cannot be combined with other offers, starts from the moment of handover and is valid only for standard pitches. For Lake View, Lake View XL and Silver pitches we do not accept camping cards.
Is it possible to connect to the Wi-Fi?
The code for WIFI is available for a fee at the Reception (€ 1.00 per day) and is valid for one device at a time. If you want to use more devices with the same code, you can do so by logging out of one device and logging in with another. The code expires at midnight on the date indicated on the ticket.
How does the launderette work?
The launderette is equipped with coin-operated dryers and washing machines which can be purchased at Reception at a cost of € 3.50 each (washing powder included). Ironing board and iron on request.
Are there any animation activities planned?
Yes, in July and August the team of animators organizes daily programs with various activities of educational animation, dedicated to children from 4 to 14 years old.
Is the water safe to drink?
Yes, all water plug points at the campground provide potable water.
Can baby beds and high chairs be rented?
Yes: the baby bed (excluding mattress, pillow and sheets) at a cost of € 3.00 per day, high chair at a cost of € 2.00 per day.
Is there a refrigerator rental service?
We do not rent refrigerators. Inside the laundry room a freezer is available to all guests, to be used exclusively for cooling blocks (therefore it is not allowed to store food and/or drinks).
Are showers and hot water free?
Use of the shower and hot water is free of charge and no tokens are needed.
What rental services are offered by the campsite?
At the Reception you can rent bicycles (with child seat, on request), kayaks, pedal boats and SUP (Stand Up Paddle). It is also possible to rent E-bikes, for which a reservation is required at least one day before.
Pitches and accommodations
Are the pitches equipped with electrical supply?
The pitches of all categories have electrical hook-ups (6 Amp. with CEE plug).
What services are included in the daily cost of a pitch?
The daily cost of a pitch includes 2 or 3 people (depending on the season), 1 camper or 1 car + caravan or 1 car + tent and electricity (6 Amp).
Are the accommodations equipped with air conditioning?
Mobile homes of all categories have air conditioning and the temperature is climate-controlled (air conditioning/heating). Glamping Lodges do not have air-conditioning but only a fan with the exception of the River Mini Lodges, which have air-conditioning and heating.
What are the differences between the various types of accommodation?
The different types of mobile homes differ in size and position within the Camping Village: Classic, River, Comfort and Superior. They are structured in a similar way (2 bedrooms, living room with kitchenette and bathroom) and all have an outside wooden veranda. In addition to the mobile homes we have an Air Lodge Lake View at the Garden area and Air Lodges River, at the River area, Mini Lodges Lake View (the tent for a romantic getaway for couples, consisting of a double bedroom and located a step away from the lake), Mini Lodges River (tents for two with bathroom and outdoor tent for children) and Safari Lodge (tents equipped with two bedrooms and bathroom).
What does the mobile home equipment include?
Kitchen: plates, cups, glasses, frying pan, saucepan, colander, salad bowl, coffee pot, cutlery, bread knife, ladle, can opener, bottle opener. Double bedroom: clothes hangers, pillows, blankets. Bathroom: clothes rack, broom, dustpan, mop set. Living room: 1 table, chairs, television, air conditioning. Veranda: table, chairs. The equipment may vary according to the type of mobile home.
I have booked accommodation: is there anything I need to bring from home?
Sheets and towels can be brought or rented at the campsite (reservation required. The cost of the towel kit is € 4,00 per person, the cost of the sheets is € 4,00 per person). Final cleaning (compulsory) is carried out by our staff at the end of your stay at a cost of € 60,00. Pillows and blankets are available in each accommodation.